Refund & Cancellation Policy
Effective: 10 May 2026Updated: 18 May 2026Applies to: All paid services on astroayodhya.com
1.Overview
AstroAyodhya is committed to your satisfaction. This policy explains eligibility, timelines, and process for refunds across our different service types.
Refund requests must be submitted within the specified window. Contact: refund@astroayodhya.com or +91-7314621515. Response within 48 hours.
2.Forecast Reports
| Situation | Refund |
|---|---|
| Report NOT delivered within 48 hours of confirmed payment | Full refund — no questions asked |
| Report delivered but significant calculation error (wrong Lagna/Rashi) | Full refund or free regeneration (your choice) |
| Report downloaded or 48 hours passed from delivery | No refund (digital good delivered) |
| Incorrect birth data provided by user leading to wrong report | No refund; free recomputation if correct data is submitted |
| Service unavailable due to platform downtime > 24 hours | Full refund |
3.Acharya Consultations
| Situation | Refund |
|---|---|
| Cancelled by user 24+ hours before scheduled slot | Full refund to original payment method |
| Cancelled by user less than 24 hours before slot | 50% refund or full credit for rescheduling |
| User did not attend the session (no-show) | No refund |
| Acharya cancelled or did not show up | Full refund |
| Serious technical failure on our end during session | Full refund or free rescheduling |
| User dissatisfied with Acharya advice (subjective) | No automatic refund; escalate to grievance@astroayodhya.com |
4.Puja Bookings
| Situation | Refund |
|---|---|
| Cancelled 72+ hours before scheduled puja date | Full refund minus ₹99 processing fee |
| Cancelled 24–72 hours before scheduled puja date | 50% refund |
| Cancelled less than 24 hours before scheduled puja | No refund (puja preparations already made) |
| Puja not performed due to platform/Acharya error | Full refund + ₹100 compensation credit |
| Delay in prasad delivery (within India) | No refund; we will re-dispatch |
| Prasad damaged in transit (reported within 48 hours with photo) | Full refund or re-dispatch of prasad |
5.Physical Products (Gemstones, Rudraksha, Yantras)
| Situation | Refund |
|---|---|
| Product not delivered within promised timeline | Full refund or re-shipment |
| Product received damaged/defective (reported within 48 hours with photo) | Full refund or replacement |
| Product received is materially different from description | Full refund including shipping |
| Change of mind after delivery | No refund (energized spiritual items) |
| Gemstone not suitable astrologically (subjective) | No refund; free consultation adjustment available |
Due to the nature of energized spiritual items (abhishek performed), we cannot accept returns for change of mind. Please consult an Acharya before purchasing expensive gemstones.
6.Membership / Subscription Plans
| Situation | Refund |
|---|---|
| Cancelled within 24 hours of first purchase, no content accessed | Full refund |
| Cancelled after 24 hours but within current billing cycle | Access continues till cycle end; no partial refund |
| Recurring auto-renewal charge — cancelled same day | Full refund of that cycle's charge |
| Platform unable to deliver promised membership benefits (e.g., WhatsApp) | Pro-rata refund for undelivered period |
7.Non-Refundable in All Cases
- Convenience fees or payment gateway processing charges
- GST amount (collected and remitted to government)
- Digital forecast reports already downloaded or accessed
- Consultations where the user did not attend (no-show)
- Orders where incorrect data was provided by the user leading to wrong output
- Any order older than 30 days from the date of transaction
8.Refund Process & Timeline
How to request a refund:
- Email refund@astroayodhya.com with your Order ID, registered email, and reason
- Or call +91-7314621515 (Mon–Sat, 10 AM – 7 PM IST)
- Our team will acknowledge within 48 hours
- Decision will be communicated within 5 working days
Refund timeline (once approved):
| Payment Method | Refund Timeline |
|---|---|
| UPI | 1–3 working days |
| Credit / Debit card | 5–7 working days |
| Net Banking | 3–5 working days |
| Stripe (international cards) | 7–10 working days |
| Wallet / Bank transfer | 3–5 working days |
9.Consumer Protection
If you are not satisfied with our refund decision, you may contact the National Consumer Helpline at 1800-11-4000 or file a complaint on consumerhelpline.gov.in. You may also approach the District Consumer Disputes Redressal Forum under the Consumer Protection Act 2019.
10.Contact for Refunds
- Email: refund@astroayodhya.com
- Phone: +91-7314621515 (Mon–Sat, 10 AM – 7 PM IST)
- Response: Within 48 hours
- Laraware Private Limited, B-2/64, Vibhutikhand, Gomtinagar, Lucknow — 226010, Uttar Pradesh, India.
Issued by Laraware Private Limited · CIN U62099UP2023PTC198188
B-2/64, Vibhutikhand, Gomtinagar, Lucknow, Uttar Pradesh — 226010
legal@astroayodhya.com · +91-7314621515